The following sets out the appeals procedure for Purple Ledge Ltd. 


This procedure covers the process for raising appeals against an academic judgement 
or assessment decision that has been made. 

Should a learner feel that proper processes have not been followed or that the academic judgements or assessment decisions have not been made in accordance with the regulations of the programme of learning, then they may appeal to Purple Ledge Ltd via one of the following methods.

Email: hello@purpleledge.com

Telephone: 07795 222281

Post: Purple Ledge Ltd, Apex Office Space, 1 Water Vole Way, Doncaster, DN4 5JP

Examples of areas where an appeal may be raised are as follows: 

if the learner believes that Purple Ledge Ltd has not applied our procedures properly, consistently and fairly 

if the learner is not satisfied with the conduct of the assessment and believes has it disadvantaged them

if the learner feels that the premises/environment for assessment has disadvantaged them 


Should a learner wish to appeal against a decision made after a complaint has been investigated, then please refer to our Complaints Procedure.

When you contact us, please give your full name, contact details and a daytime telephone number along with:

a full description of your appeal 
(including the subject matter and dates and times if known)

any names of the people you have dealt with so far

copies of any papers or letters to do with the appeal

any other factors for consideration, such as any extenuating circumstances that the learner either did not address at the time or that they believe were raised but not taken into consideration when the decision was made

Purple Ledge Ltd ask that you raise your appeal as soon as possible after the event so that we have the opportunity to investigate fully. We will acknowledge receipt of your appeal within Purple Ledge Ltd. 

Appeals will be investigated, and a review panel may be formed to reach a decision. We aim to investigate and respond to appeals within 28 days.

This will be the final route of escalation within our company. Therefore, if you remain unhappy after following our own internal appeals procedure, please contact the awarding organisation directly. 

The awarding organisation is Highfield Qualifications, and their appeals policy is located on their website: https://www.highfieldqualifications.com

Alternatively, please speak to the Highfield Qualifications team on 01302 363277.

Should you address your appeal to Highfield Qualifications and remain unhappy with the outcome, you may then raise your appeal to the relevant qualification regulator. Either a representative of Purple Ledge Ltd or Highfield Qualifications will be able to offer you guidance on the appropriate qualification regulator in each instance and can provide contact details.

The following list of qualification regulators has been provided as additional guidance.

SCQF qualifications - SQA Accreditation 

RQF qualifications:

delivered in Wales - Qualifications Wales 

delivered in Northern Ireland - CCEA Regulation

delivered anywhere else – OFQUAL

Please note: 

If you have any queries about the contents of this policy, please contact Garreth Wooldridge directly on 07300 303044 or via email team@ycct.co.uk.

A complaint is an expression of dissatisfaction concerning a Purple Ledge Ltd product or service. Purple Ledge Ltd takes all complaints extremely seriously and all staff are trained to rectify any problem as soon as it is brought to their attention and are committed to doing this to the best of their ability. 

It is recognised that a customer who has a complaint dealt with to their complete satisfaction is likely to become a repeat customer. Therefore, we ask that if you are dissatisfied with the service you have received, you bring this to our attention as soon as possible by speaking to your course IQA in the first instance. 

Should this fail to provide you with a satisfactory resolution, or you feel it is inappropriate to address your complaint with the IQA, then please contact the Centre Manager via one of the following options:

E-mail: hello@purpleledge.com

Telephone: 07795 222284

Post: Purple Ledge Ltd, Apex Office Space, 1 Water Vole Way, Doncaster, DN4 5JP

When you contact us, please give us your full name, contact details, and a daytime telephone number, along with:

a full description of your complaint (including the subject matter and dates and times, if known)

any names of the people you have dealt with so far

copies of any papers or letters to do with the complaint

Purple Ledge Ltd asks that you raise your complaint as soon as possible after the event so that we have the opportunity to investigate fully. We will acknowledge your complaint within 76 hours. 

The Centre Manager will then investigate your complaint and respond to you within 28 days.


Escalating your initial complaint if you remain dissatisfied 

In the unlikely event that you remain unhappy after your complaint has been investigated and a decision reached, then you may escalate your complaint to our director. Please include any further items for consideration and state clearly why you remain unhappy with the decision taken so far. The director will investigate in full and respond to you within 14 days.

The director can be contacted using the following:

E-mail: garreth@purpleledge.com

Telephone: 07300 303044

Post: Purple Ledge Ltd, Apex Office Space, 1 Water Vole Way, Doncaster, DN4 5JP

This will be the final route of escalation within our company. Therefore, if you remain unhappy after following our own internal complaints procedure and your complaint refers to services you have received relating to your course and achieving your qualification, then please contact the awarding organisation directly. The awarding organisation is Highfield Qualifications, and their complaints policy can be located on their website: https://www.highfieldqualifications.com 

Alternatively, please speak to the Highfield Qualifications team on 01302 363277.

Should you address your complaint to Highfield Qualifications and remain unhappy with the outcome, you may then raise your complaint to the relevant qualification regulator in each instance and provide contact details.

The following relates to complaints regarding publicly funded qualifications in Scotland only. Should you have undertaken a publicly funded qualification in Scotland, wish to make a complaint and you have exhausted the procedures of Purple Ledge Ltd, Highfield Qualifications as the awarding organisation and the relevant qualification regulator, then you do have 1 final route of complaint. Please contact the Scottish Public Services Ombudsman (SPSO) directly. Details can be located on their website: www.spso.org.uk

If you have any queries about the contents of this policy, please contact the Centre Manager directly on 07795 222281 or email them at: hello@purpleledge.com

Purple Ledge Ltd is committed to providing services which embrace diversity and that promote equality of opportunity. As an employer and training provider, Purple Ledge Ltd is committed to equality and valuing diversity within its workforce. Our goal is to ensure that these commitments, reinforced by our values, are embedded in our day-to-day working practices with all our customers and learners.

We will provide equality of opportunity and will not tolerate discrimination on grounds of

age, disability, gender reassignment, marriage and civil partnership, pregnancy and

maternity, race, religion or belief, sex or sexual orientation – or any other grounds.

Every person working for Purple Ledge Ltd has a personal responsibility for implementing and promoting these principles in their day-to-day dealings with everyone – including members of the public, other staff and employers. Inappropriate behaviour is not

Acceptable.

We think it is important that all individuals can contribute to the achievement of the

company objectives. Courses will be accessible to all learners, any learner who wishes to discuss any requirements that they may need to have in place are encouraged to notify our team prior to the course starting so that arrangements can be made.

Signed: Darren Wooldridge

Centre Manager

Please feel free to contact our Centre Manager on:

E-mail: hello@purpleledge.com

Telephone: 07795 222281